Refund and Returns Policy
We operate a 30-day return policy, which means you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, items must meet the following conditions:
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In the same condition as delivered
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Unworn, unused, and undamaged
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In original packaging with all tags and components included
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Accompanied by proof of purchase or receipt
Return Request Process
To initiate a return, please contact us at:
After approval, returns should be shipped to the following address:
Lamazani Smoking Supplies, Asharij, Al Ain
Please note that items sent back without prior approval will not be accepted.
Damages & Order Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and provide a suitable resolution.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Perishable or consumable goods
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Custom-made or personalized products
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Personal care or hygiene-related products
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Hazardous materials, flammable liquids, or pressurized gases
We also do not accept returns for:
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Sale items or promotional goods
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Gift cards
If you are unsure whether your item qualifies, please contact us in advance.
Exchanges
The quickest way to receive a replacement is to return the original item first.
Once the return is approved, you may place a separate order for the replacement product.
EU 14-Day Cooling-Off Period
For orders shipped into the European Union, customers are entitled to a 14-day cancellation or return period, without needing to provide a reason.
To be eligible, items must be returned in their original condition, unused, unworn, and in complete packaging, along with proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval status.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or payment provider.
If more than 15 business days have passed since approval, please contact:
