Effective Date: 15 January 2026

This Privacy Policy describes how Beco (“the Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your Personal Information when you visit or make a purchase from our website, particularly for users located in the United Arab Emirates (“UAE”).

1.Contact

If you have any questions about this Privacy Policy, our data practices, or wish to make a request or complaint, please contact us at:

2.Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may be collected if you contact us for customer support.

“Personal Information” refers to information that identifies, relates to, or can reasonably be linked to an identifiable individual.

3. Device Information

Purpose of collection:

  • To ensure the Site loads correctly

  • To improve website performance and user experience

  • To conduct internal analytics and usage analysis

Source of collection:
Automatically collected through cookies, log files, pixels, tags, or similar technologies when you access the Site.

Disclosure for business purposes:
Shared with website platform providers, analytics service providers, and technical service partners.

Personal Information collected:

  • Browser type and version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Search queries and interaction behavior

4. Order Information

Purpose of collection:

  • To process and fulfill orders

  • To handle payments and deliveries

  • To communicate order status and support requests

  • To prevent fraud and ensure transaction security

  • To provide relevant product or promotional information (where permitted)

Source of collection:
Collected directly from you.

Disclosure for business purposes:
Shared with payment processors, logistics providers, website infrastructure providers, and order management systems.

Personal Information collected:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

5. How We Use Your Personal Information

We use your Personal Information for legitimate business purposes, including to:

  • Operate and maintain our website

  • Fulfill purchases and manage payments

  • Provide customer support and after-sales service

  • Improve products, services, and user experience

  • Communicate updates, promotions, and important notices

  • Conduct internal reporting and market analysis

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in our emails.

6. Minors

The Site is not intended for individuals under the age of 18, or under the legal age for purchasing electronic cigarettes in your jurisdiction.

We do not knowingly collect Personal Information from minors. If you believe that a minor has provided us with Personal Information, please contact us so we can promptly remove such data.

7. Sharing Personal Information

We share Personal Information only with trusted third parties when necessary to operate our business, including:

  • Payment service providers

  • Logistics and fulfillment partners

  • Website hosting and analytics providers

  • Legal or regulatory authorities when required by law

We do not sell Personal Information as a primary business activity.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, including to:

  • Remember user preferences and cart information

  • Analyze website traffic and performance

  • Support essential site functionality

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

9. Behavioural Advertising

We may use anonymized or aggregated information to improve advertising effectiveness and relevance.

You can manage or opt out of interest-based advertising through the following platforms:

  • Facebook Ads Settings

  • Google Ads Settings

  • Digital Advertising Alliance Opt-Out Portal

Opting out may reduce personalization but will not stop all advertisements.

10. Data Storage and International Transfers

Your Personal Information may be stored or processed outside of the UAE, including in countries such as the United States, Canada, or members of the European Economic Area.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Automated Decision-Making

We do not use fully automated decision-making systems that produce legal or similarly significant effects on users.

Limited automated tools may be used for security and fraud prevention purposes, such as temporarily flagging suspicious transactions or IP addresses.

12. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the Personal Information we hold about you

  • Request correction or deletion of your Personal Information

  • Withdraw consent where processing is based on consent

  • Object to certain types of processing

Requests can be submitted using the contact details provided above.

12. Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

13. Do Not Track

At this time, we do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or data practices. Updates will be posted on this page with a revised effective date.

15. Complaints

If you have concerns regarding our handling of Personal Information, please contact us first.